All Aboard the Customer Experience Express! A Journey to Service Excellence

Cultivating a positive customer experience, one interaction, one moment at a time results in service excellence. What do your customers say about your customer service today? Is it something you are proud of, or something that needs to change and improve?

Either way, take a ride on the service excellence trip of your company’s lifetime to establish standards, expectations, communication, systems, recruiting, and customer service skills. In doing so, your company will have a roadmap for your service excellence destination and create a brand that your company can be proud of.

Let your customers be a walking testimonial to sing your praises on their customer experience with your company. Your Service Excellence journey starts by creating a service mission, vision, model, and standards that sets the wheels in motion.

 

Learning Objectives:
Upon completion of the program, participants will:

  • Take a service excellence survey to identify your company’s strengths/weaknesses related to customer service
  • Create a service excellence mission and vision statement
  • Develop a service model and standards that describes your service excellence destination
  • Create a customer experience roll-out plan for all employees

 

Program Duration
1-2 days depending on the scope and desired outcomes

Program Location
on-site

Delivery Methods
Classroom/Webinar/Coaching for Leaders Who Manage People/Surveys (employees and/or customers)

Individual Pricing
Group Rate (4 or more): $1,995 (per day rate)
Individual: Regular Price: $599; Ascendis Price $399

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