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  • All Aboard the Customer Experience Express! A Journey to Service Excellence
    Cultivating a positive customer experience, one interaction, one moment at a time results in service excellence. What do your customers say about your customer service today? Is it something you are proud of, or something that needs to change ... Learn More
  • All Aboard the Customer Experience Express! Recruiting Employees with Service Attitude and Aptitude
    Can you train someone to be great at customer service? Yes and No! Yes, if candidates begin with the right attitude and aptitude for service. No, if dealing with people and having a service mindset isn’t part of ... Learn More
  • Coaching for Performance
    A critical differentiator in our process is the emphasis we place on developing the leader and the team concurrently. By working through a structured process together, there is more buy-in and higher levels of mutual accountability for measurable results. ... Learn More
  • Upsurge Advisors
    We pour our passion into helping companies increase efficiency, productivity and performance by equipping their people to build valued business relationships that matter. Upsurge Advisors starts by understanding your business and situation, then work with you to provide the ... Learn More
  • Shogun Sales Management Mastery Series
    Shogun Sales Management Mastery Series™ provides sales managers with the framework, insights, skills, metrics, and tools to accurately manage and monitor the performance of the organization. You will be able to effectively lead teams to optimal performance. The training ... Learn More
  • Retail Operations Curriculum
    The courses in the Retail Operations Curriculum are for anyone in the store who is responsible for overseeing the work of others or in executing operational processes, programs, or procedures. These courses are appropriate to use to help associates ... Learn More
  • Retail Management Curriculum
    The courses in the Retail Management Curriculum are for store managers, independent store owners, and anyone thinking about becoming a retailer. These courses help current and potential store owners strategically apply and align business decisions within the context of ... Learn More
  • Retail Associate Curriculum
    The courses in the Retail Associate Curriculum support basic retail fundamentals that every new retail associate needs. Whether greeting customers, stocking shelves, doing merchandising recovery, or suggestive selling the principles and skills introduced in these courses will help prepare ... Learn More
  • Healthy Boundaries: Encouraging Positive Behaviour at Work
    In an Effort to Maintain a Culture of Respect Healthy Boundaries examines interactions on the job that can facilitate (or debilitate) productive outcomes. More significantly, the training is non-threatening, practical and dynamic so participants actually stay engaged enough to ... Learn More
  • Ethical Behavior - Maintaining a Values-Based Workplace
    Almost every organization has a list of “core values” on a website or poster – and they can often sound the same. The real question is: could an outsider identify those values by simply observing the behavior of those who ... Learn More
  • Connecting with others
    The “Connecting” course is a 45-minute e-Learning course framed in the context of creating a user-friendly workplace for everyone – both employees and customers – regardless of differences. The importance of connecting has everything to do with successful outcomes. Although issues ... Learn More
  • Telephone Skills
    Professional Techniques That Impact Your Business. There is an art to professionally and effectively dealing with callers on a daily basis. What each caller hears and in what type of tone, speaks volumes about the type of organization you ... Learn More
  • Effective Virtual Classroom Facilitation
    Make Preparation Your Key to Virtual Classroom Success. The virtual classroom is now becoming a standard when on-site gatherings are not possible or not practical. How will you keep your distant audience engaged? Capture and engage your audience through ... Learn More
  • Communicating For Impact
    An Essential Course for Business Professionals. In the 21st century, there are a greater variety of communication choices than ever before. Yet, the basics of communication — purpose, structure, and etiquette — still hold true! Drake Resource Group offers a comprehensive ... Learn More