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26 Items

  • All Aboard the Customer Experience Express! A Journey to Service Excellence
    Cultivating a positive customer experience, one interaction, one moment at a time results in service excellence. What do your customers say about your customer service today? Is it something you are proud of, or something that needs to change ... Learn More
  • All Aboard the Customer Experience Express! Recruiting Employees with Service Attitude and Aptitude
    Can you train someone to be great at customer service? Yes and No! Yes, if candidates begin with the right attitude and aptitude for service. No, if dealing with people and having a service mindset isn’t part of ... Learn More
  • Be the Best Coach EVER
    Be the Best Coach EVER provides coaching skills to help employees be more effective in their communication, project management skills and customer service responsibilities. When you enroll in Be the Best Coach EVER, you will create happier, more productive ... Learn More
  • Be the Best Boss EVER
    Are you tired of leaving meetings with your staff feeling like you did all the work? Do you want to look forward to conversations with your employees instead of dreading them? Are you ready to leave meetings with your ... Learn More
  • Leading from a Distance: High Performance Strategies for Leading Global Virtual Teams
    This advanced workshop provides virtual team leaders with tools to develop new strategies in leading their teams. You will gain practical tools and skills to communicate, build trust, address cultural differences, and establish clear goals and team work processes. ... Learn More
  • Kolbe A ™ Index
    The Entreprenewer combines the Kolbe System with high energy meaningful coaching to help companies meet their greatest challenge – getting people to work together synergistically for the good of the entire organization. When people’s creative instincts are allowed to ... Learn More
  • The Influential Differential eBook: Why Some People Are More Influential Than Others
    No matter how authoritatively spoken, the “Because I said so” command seldom generates willing cooperation from others. Capturing attention, changing opinions, and motivating action require the right words said the right way by the right person. Though we’re ... Learn More
  • How to Remove Rhinos – Practical proven change management strategies and tools for leaders
      Why do strategies, initiatives, and projects fail at alarming rates to the tune of billions of dollars?    It’s certainly not for a lack of planning. Plenty of time and energy is poured into crafting elaborate plans ... Learn More
  • Selling at the Executive Level - 1-Day Workshop
    Selling at the Executive Level (SellXL) is a one-day, fast-paced interactive workshop that focuses on helping professional salespeople create, maintain and leverage relationships at executive levels in client organizations. The concepts and models used in SellXL are, in part, ... Learn More
  • Cultivating Client Loyalty
    Cultivating Client Loyalty (CCL) is a one-day, fast-paced instructor-led workshop that helps professional salespeople develop an understanding of the impact of client loyalty and then create loyalty-based relationships with senior executives in client organizations. Each CCL workshop is based ... Learn More
  • Samurai Sales Mastery™ 1-Day Workshop
    The Samurai Sales Mastery Series™ is a methodology deeply rooted in scientific research on human behavior, coupled with industry research and best practices in sales. The methodology adapts to an organization’s unique situation, as well as a sales ... Learn More
  • Retail Associate Curriculum
    The courses in the Retail Associate Curriculum support basic retail fundamentals that every new retail associate needs. Whether greeting customers, stocking shelves, doing merchandising recovery, or suggestive selling the principles and skills introduced in these courses will help prepare ... Learn More
  • Healthy Boundaries: Encouraging Positive Behaviour at Work
    In an Effort to Maintain a Culture of Respect Healthy Boundaries examines interactions on the job that can facilitate (or debilitate) productive outcomes. More significantly, the training is non-threatening, practical and dynamic so participants actually stay engaged enough to ... Learn More
  • Ethical Behavior - Maintaining a Values-Based Workplace
    Almost every organization has a list of “core values” on a website or poster – and they can often sound the same. The real question is: could an outsider identify those values by simply observing the behavior of those who ... Learn More
  • Connecting with others
    The “Connecting” course is a 45-minute e-Learning course framed in the context of creating a user-friendly workplace for everyone – both employees and customers – regardless of differences. The importance of connecting has everything to do with successful outcomes. Although issues ... Learn More
  • Magnetic Leadership
    What is Magnetic Leadership? A unique opportunity to develop and hone your Leadership skills in a hands-on practical exercise where you get to put results-based leadership theory to the test, which demands strategic decision making, instant implementation and feedback. ... Learn More
  • Changing Organizations - The Power of Business Simulations White Paper
    This White Paper presents the argument that change is a constant in organizational life and that the way to ensure that change is managed effectively involves engaging people in the process. That an organization will not change if the ... Learn More
  • Accountability for Results
    Accountability for Results offers a systematic way for leaders at all levels to help individuals and teams accept responsibility to plan and complete tasks at the expected performance level. Teams benefit by having the structure to work to their ... Learn More
  • Personal Information Management for Executes
    A sustainable solution for reclaiming your time This one-on-one coaching takes place in your office. Here, a senior McGhee management consultant works with you to create an Integrated Management System using Microsoft® Office Outlook®. The individualized, eight-hour coaching session ... Learn More
  • Stir It Up: Fresh Concepts for Creative & Divergent Thinking
    Before you can make an authentic connection and permit others to show loyalty toward your brand, they must first appreciate your level of creativity. And, to stand out in your field, you must learn to become a divergent thinker. ... Learn More
  • Presentation Skills
    Become a Better Presenter. Whether your audience is small or large, this course provides practical tips that you can use to effectively convey information. The six-hour workshop is designed for anyone – veteran or novice – who wants to learn effective ... Learn More
  • Millennials Rising: 7 Ways to Prepare the Next Great Generation - Webinar Recording
    Millennials Rising: 7 Ways to Prepare the Next Great Generation - Webinar Recording Available Now! [50 mins.] Scroll down to click on the recording link. Presented by Sue Drake of Drake Resource Group. The first Millennials graduated college in 2002, and entered ... Learn More
  • Leading with Balance
    Leadership Skills for Project Management Excellence. This one-day workshop strengthens and develops leadership attributes in the context of managing projects and people. Aimed at those in leadership and project management roles, you’ll learn to achieve balance between managing ... Learn More
  • Effective Virtual Classroom Facilitation
    Make Preparation Your Key to Virtual Classroom Success. The virtual classroom is now becoming a standard when on-site gatherings are not possible or not practical. How will you keep your distant audience engaged? Capture and engage your audience through ... Learn More
  • Communicating For Impact
    An Essential Course for Business Professionals. In the 21st century, there are a greater variety of communication choices than ever before. Yet, the basics of communication — purpose, structure, and etiquette — still hold true! Drake Resource Group offers a comprehensive ... Learn More
  • Freshly Baked Communications
    Freshly Baked Communications (FBC) was established in 2008 to provide professional marketing communication services and consulting to entrepreneurs seeking unconventional and emerging methods to promote their business ventures. As a marketing consultant, award-winning author and international speaker, CEO & Founder ... Learn More