Cultivating a positive customer experience, one interaction, one moment at a time results in service excellence. What do your customers say about your customer service today? Is it something you are proud of, or something that needs to change ... Learn More

Can you train someone to be great at customer service? Yes and No! Yes, if candidates begin with the right attitude and aptitude for service. No, if dealing with people and having a service mindset isn’t part of ... Learn More

A critical differentiator in our process is the emphasis we place on developing the leader and the team concurrently. By working through a structured process together, there is more buy-in and higher levels of mutual accountability for measurable results. ... Learn More

Cultivating Business Relationships is a practical and repeatable approach that’s easy to grab hold of and immediately use to start building collaborative relationships in the pursuit of strategic opportunities. In our programs, participants immediately apply what they are ... Learn More

What is Magnetic Leadership? A unique opportunity to develop and hone your Leadership skills in a hands-on practical exercise where you get to put results-based leadership theory to the test, which demands strategic decision making, instant implementation and feedback. ... Learn More

Drowning in e-mail and information? Is your personal/professional balance is under siege? McGhee Productivity Solutions’ Take Back Your Life!™ (TBYL) program for groups provides methods and techniques to help you reclaim and refocus your time. This seminar is ... Learn More

Professional Techniques That Impact Your Business. There is an art to professionally and effectively dealing with callers on a daily basis. What each caller hears and in what type of tone, speaks volumes about the type of organization you ... Learn More

Become a Better Presenter. Whether your audience is small or large, this course provides practical tips that you can use to effectively convey information. The six-hour workshop is designed for anyone – veteran or novice – who wants to learn effective ... Learn More

An Essential Course for Business Professionals. In the 21st century, there are a greater variety of communication choices than ever before. Yet, the basics of communication — purpose, structure, and etiquette — still hold true! Drake Resource Group offers a comprehensive ... Learn More

The famous microbiologist Louis Pasteur advised us that “chance favors the prepared mind.” But what does it mean to have a prepared mind? In practical terms it means that you have a complete mental tool kit to deal with ... Learn More