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19 Items

  • All Aboard the Customer Experience Express! A Journey to Service Excellence
    Cultivating a positive customer experience, one interaction, one moment at a time results in service excellence. What do your customers say about your customer service today? Is it something you are proud of, or something that needs to change ... Learn More
  • Coaching for Performance
    A critical differentiator in our process is the emphasis we place on developing the leader and the team concurrently. By working through a structured process together, there is more buy-in and higher levels of mutual accountability for measurable results. ... Learn More
  • Cultivating Business Relationships
    Cultivating Business Relationships is a practical and repeatable approach that’s easy to grab hold of and immediately use to start building collaborative relationships in the pursuit of strategic opportunities. In our programs, participants immediately apply what they are ... Learn More
  • Upsurge Advisors
    We pour our passion into helping companies increase efficiency, productivity and performance by equipping their people to build valued business relationships that matter. Upsurge Advisors starts by understanding your business and situation, then work with you to provide the ... Learn More
  • Be the Best Coach EVER
    Be the Best Coach EVER provides coaching skills to help employees be more effective in their communication, project management skills and customer service responsibilities. When you enroll in Be the Best Coach EVER, you will create happier, more productive ... Learn More
  • Be the Best Boss EVER
    Are you tired of leaving meetings with your staff feeling like you did all the work? Do you want to look forward to conversations with your employees instead of dreading them? Are you ready to leave meetings with your ... Learn More
  • Leading from a Distance: High Performance Strategies for Leading Global Virtual Teams
    This advanced workshop provides virtual team leaders with tools to develop new strategies in leading their teams. You will gain practical tools and skills to communicate, build trust, address cultural differences, and establish clear goals and team work processes. ... Learn More
  • The Influential Differential eBook: Why Some People Are More Influential Than Others
    No matter how authoritatively spoken, the “Because I said so” command seldom generates willing cooperation from others. Capturing attention, changing opinions, and motivating action require the right words said the right way by the right person. Though we’re ... Learn More
  • How to Remove Rhinos – Practical proven change management strategies and tools for leaders
      Why do strategies, initiatives, and projects fail at alarming rates to the tune of billions of dollars?    It’s certainly not for a lack of planning. Plenty of time and energy is poured into crafting elaborate plans ... Learn More
  • Sextant Business Navigation System
    High performance organizations achieve excellence in four disciplines: strategy, organization, operations, and accountability. The Sextant Company provides coaching to help leaders master these disciplines using a proprietary process for planning and implementation. In this process, functional leaders and key ... Learn More
  • Retail Operations Curriculum
    The courses in the Retail Operations Curriculum are for anyone in the store who is responsible for overseeing the work of others or in executing operational processes, programs, or procedures. These courses are appropriate to use to help associates ... Learn More
  • Magnetic Leadership
    What is Magnetic Leadership? A unique opportunity to develop and hone your Leadership skills in a hands-on practical exercise where you get to put results-based leadership theory to the test, which demands strategic decision making, instant implementation and feedback. ... Learn More
  • Changing Organizations - The Power of Business Simulations White Paper
    This White Paper presents the argument that change is a constant in organizational life and that the way to ensure that change is managed effectively involves engaging people in the process. That an organization will not change if the ... Learn More
  • Accountability for Results
    Accountability for Results offers a systematic way for leaders at all levels to help individuals and teams accept responsibility to plan and complete tasks at the expected performance level. Teams benefit by having the structure to work to their ... Learn More
  • Personal Information Management for Executes
    A sustainable solution for reclaiming your time This one-on-one coaching takes place in your office. Here, a senior McGhee management consultant works with you to create an Integrated Management System using Microsoft® Office Outlook®. The individualized, eight-hour coaching session ... Learn More
  • Stir It Up: Fresh Concepts for Creative & Divergent Thinking
    Before you can make an authentic connection and permit others to show loyalty toward your brand, they must first appreciate your level of creativity. And, to stand out in your field, you must learn to become a divergent thinker. ... Learn More
  • Presentation Skills
    Become a Better Presenter. Whether your audience is small or large, this course provides practical tips that you can use to effectively convey information. The six-hour workshop is designed for anyone – veteran or novice – who wants to learn effective ... Learn More
  • Leading with Balance
    Leadership Skills for Project Management Excellence. This one-day workshop strengthens and develops leadership attributes in the context of managing projects and people. Aimed at those in leadership and project management roles, you’ll learn to achieve balance between managing ... Learn More
  • Communicating For Impact
    An Essential Course for Business Professionals. In the 21st century, there are a greater variety of communication choices than ever before. Yet, the basics of communication — purpose, structure, and etiquette — still hold true! Drake Resource Group offers a comprehensive ... Learn More