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44 Items

  • All Aboard the Customer Experience Express! A Journey to Service Excellence
    Cultivating a positive customer experience, one interaction, one moment at a time results in service excellence. What do your customers say about your customer service today? Is it something you are proud of, or something that needs to change ... Learn More
  • All Aboard the Customer Experience Express! Recruiting Employees with Service Attitude and Aptitude
    Can you train someone to be great at customer service? Yes and No! Yes, if candidates begin with the right attitude and aptitude for service. No, if dealing with people and having a service mindset isn’t part of ... Learn More
  • Coaching for Performance
    A critical differentiator in our process is the emphasis we place on developing the leader and the team concurrently. By working through a structured process together, there is more buy-in and higher levels of mutual accountability for measurable results. ... Learn More
  • Cultivating Business Relationships
    Cultivating Business Relationships is a practical and repeatable approach that’s easy to grab hold of and immediately use to start building collaborative relationships in the pursuit of strategic opportunities. In our programs, participants immediately apply what they are ... Learn More
  • Be the Best Coach EVER
    Be the Best Coach EVER provides coaching skills to help employees be more effective in their communication, project management skills and customer service responsibilities. When you enroll in Be the Best Coach EVER, you will create happier, more productive ... Learn More
  • Be the Best Boss EVER
    Are you tired of leaving meetings with your staff feeling like you did all the work? Do you want to look forward to conversations with your employees instead of dreading them? Are you ready to leave meetings with your ... Learn More
  • Webinar Recording: Living Locally, Working Globally
    Living Locally, Working Globally Are you juggling late night and pre-dawn meetings to accommodate team members around the world? Do you wish Outlook Calendar could show more than 2 time-zones at once? If “Name That Accent” were a game show ... Learn More
  • Leading from a Distance: High Performance Strategies for Leading Global Virtual Teams
    This advanced workshop provides virtual team leaders with tools to develop new strategies in leading their teams. You will gain practical tools and skills to communicate, build trust, address cultural differences, and establish clear goals and team work processes. ... Learn More
  • Kolbe A ™ Index
    The Entreprenewer combines the Kolbe System with high energy meaningful coaching to help companies meet their greatest challenge – getting people to work together synergistically for the good of the entire organization. When people’s creative instincts are allowed to ... Learn More
  • Make Linkedin Sell For Me - Home Study Course
    This LinkedIn® training is designed for sales professionals and business owners who need a step-by-step system to create more responsive LinkedIn® profiles, InMail messages and Group discussions. This online course will give you a system to generate more leads, ... Learn More
  • The Influential Differential eBook: Why Some People Are More Influential Than Others
    No matter how authoritatively spoken, the “Because I said so” command seldom generates willing cooperation from others. Capturing attention, changing opinions, and motivating action require the right words said the right way by the right person. Though we’re ... Learn More
  • How to Remove Rhinos – Practical proven change management strategies and tools for leaders
      Why do strategies, initiatives, and projects fail at alarming rates to the tune of billions of dollars?    It’s certainly not for a lack of planning. Plenty of time and energy is poured into crafting elaborate plans ... Learn More
  • Sextant Business Navigation System
    High performance organizations achieve excellence in four disciplines: strategy, organization, operations, and accountability. The Sextant Company provides coaching to help leaders master these disciplines using a proprietary process for planning and implementation. In this process, functional leaders and key ... Learn More
  • Selling to the C-Suite Book
    It’s the goal of every salesperson. Getting access to senior client executives – the C-Level decision makers responsible for approving top-dollar deals. Selling to the C-Suite, co-authored by Stephen J. Bistritz, Ed.D., is the first book that reveals ... Learn More
  • Selling at the Executive Level - 1-Day Workshop
    Selling at the Executive Level (SellXL) is a one-day, fast-paced interactive workshop that focuses on helping professional salespeople create, maintain and leverage relationships at executive levels in client organizations. The concepts and models used in SellXL are, in part, ... Learn More
  • Earning a Seat at the Table: Selling to C-Suite Executive - Webinar Recording
    Earning a Seat at the Table: Selling to C-Suite Executives - Webinar Recording Mastermind for Managers - A Virtual Event [Scroll down for the recording link] Do you know the number one reason why C-Suite executives are willing to ... Learn More
  • Cultivating Client Loyalty
    Cultivating Client Loyalty (CCL) is a one-day, fast-paced instructor-led workshop that helps professional salespeople develop an understanding of the impact of client loyalty and then create loyalty-based relationships with senior executives in client organizations. Each CCL workshop is based ... Learn More
  • Shogun Sales Management Mastery Series
    Shogun Sales Management Mastery Series™ provides sales managers with the framework, insights, skills, metrics, and tools to accurately manage and monitor the performance of the organization. You will be able to effectively lead teams to optimal performance. The training ... Learn More
  • Samurai Sales Mastery™ Virtual-Blue Belt
    The Samurai Sales Mastery Blue Belt Program is a series of six sessions designed to provide the participant with the foundational principles of the Samurai Sales Mastery Program. This program is designed to be a complete sales training program ... Learn More
  • Samurai Sales Mastery™ 1-Day Workshop
    The Samurai Sales Mastery Series™ is a methodology deeply rooted in scientific research on human behavior, coupled with industry research and best practices in sales. The methodology adapts to an organization’s unique situation, as well as a sales ... Learn More
  • Sales Mastermind Series
    The Sales Mastermind Series is a series of 10 webinars designed to provide the participants with skills, tips, techniques, and coaching that will support their current sales activities and increase their effectiveness. The session topics are: 1. Opening Warm Doors 2. Networking ... Learn More
  • Retail Operations Curriculum
    The courses in the Retail Operations Curriculum are for anyone in the store who is responsible for overseeing the work of others or in executing operational processes, programs, or procedures. These courses are appropriate to use to help associates ... Learn More
  • Retail Management Curriculum
    The courses in the Retail Management Curriculum are for store managers, independent store owners, and anyone thinking about becoming a retailer. These courses help current and potential store owners strategically apply and align business decisions within the context of ... Learn More
  • Magnetic Leadership
    What is Magnetic Leadership? A unique opportunity to develop and hone your Leadership skills in a hands-on practical exercise where you get to put results-based leadership theory to the test, which demands strategic decision making, instant implementation and feedback. ... Learn More
  • Enterprise Profitability
    What is ENTERPRISE ProfitAbility? ENTERPRISE ProfitAbility® is a one-day board-based business simulation that brings to life the essential know-how needed to run any business. This engaging and challenging business simulation is a 'must attend' for anyone who is serious ... Learn More
  • Changing Organizations - The Power of Business Simulations White Paper
    This White Paper presents the argument that change is a constant in organizational life and that the way to ensure that change is managed effectively involves engaging people in the process. That an organization will not change if the ... Learn More
  • Accountability for Results
    Accountability for Results offers a systematic way for leaders at all levels to help individuals and teams accept responsibility to plan and complete tasks at the expected performance level. Teams benefit by having the structure to work to their ... Learn More
  • Make My Blog Sell For Me - Monthly Blog Coaching
    Get ready to learn a practical system to create leads and sales using blogs.This online course gives you everything needed to start generating more leads, referrals and sales in just four weeks. We meet weekly for 45 minutes of ... Learn More
  • Take Back Your Life Seminar
    Drowning in e-mail and information? Is your personal/professional balance is under siege? McGhee Productivity Solutions’ Take Back Your Life!™ (TBYL) program for groups provides methods and techniques to help you reclaim and refocus your time. This seminar is ... Learn More
  • Make Linkedin Sell For Me For Sales Teams & IBOs
    This LinkedIn training is designed for sales teams & IBOs needing more responsive LinkedIn® profiles, InMail messages and Group discussions. Delivered online or at your location team members learn a practical system to generate more leads, referrals and sales ... Learn More
  • A strange, but effective way to get leads on linkedin - webinar recording
    A Strange, But Effective Way to Get Leads on LinkedIn -Webinar Recording Mastermind for Managers - A Virtual Event Scroll down for webinar recording When you use LinkedIn does it feel like an effective process or a burdensome project? ... Learn More
  • Take Back Your Life™ Virtual
    This is a virtual version of the day-long seminar, condensed into four hours. Following the seminar, you can access three, one-hour refresher tutorials and an add-on tool to reinforce your learning. McGhee Productivity Solutions’ Take Back Your Life!™ (TBYL) ... Learn More
  • Personal Information Management for Executes
    A sustainable solution for reclaiming your time This one-on-one coaching takes place in your office. Here, a senior McGhee management consultant works with you to create an Integrated Management System using Microsoft® Office Outlook®. The individualized, eight-hour coaching session ... Learn More
  • Stir It Up: Fresh Concepts for Creative & Divergent Thinking
    Before you can make an authentic connection and permit others to show loyalty toward your brand, they must first appreciate your level of creativity. And, to stand out in your field, you must learn to become a divergent thinker. ... Learn More
  • Understanding Copyright Basics
    Every day, people unknowingly use common cartoons, graphics or phrases which are protected by copyright laws. What many do not realize is that the consequences of copyright violations can result in fines as high as $20,000! Drake Resource Group offers ... Learn More
  • Presentation Skills
    Become a Better Presenter. Whether your audience is small or large, this course provides practical tips that you can use to effectively convey information. The six-hour workshop is designed for anyone – veteran or novice – who wants to learn effective ... Learn More
  • Millennials Rising: 7 Ways to Prepare the Next Great Generation - Webinar Recording
    Millennials Rising: 7 Ways to Prepare the Next Great Generation - Webinar Recording Available Now! [50 mins.] Scroll down to click on the recording link. Presented by Sue Drake of Drake Resource Group. The first Millennials graduated college in 2002, and entered ... Learn More
  • Leading with Balance
    Leadership Skills for Project Management Excellence. This one-day workshop strengthens and develops leadership attributes in the context of managing projects and people. Aimed at those in leadership and project management roles, you’ll learn to achieve balance between managing ... Learn More
  • Effective Virtual Classroom Facilitation
    Make Preparation Your Key to Virtual Classroom Success. The virtual classroom is now becoming a standard when on-site gatherings are not possible or not practical. How will you keep your distant audience engaged? Capture and engage your audience through ... Learn More
  • DRG White Paper Perspective: Transition to Transformation
    A challenging economy, a workforce in transition and new learning tools provide both challenges and opportunities for organizational learning. Drake Resource Group surveyed its clients to listen to their needs and gather insight from learning leaders in this time ... Learn More
  • Communicating For Impact: Skills For Technical Audiences - Webinar recording
    Communicating for Impact: Skills for Technical Audiences - Webinar Recording Mastermind for Managers - A Virtual Event Scroll down to click on the recording link. Do you connect well with Millennials? Millennials make up 41% of the United States population. ... Learn More
  • Sales Map Software and Coaching
    In complex sales environments, trying harder is not enough. Sales professionals must know how to develop and execute a strategy for each and every opportunity. Sales Map enables you (and your team) to establish a disciplined, repeatable and efficient ... Learn More
  • Improving Strategic Thinking
    Strategic thinking is deliberate thinking that precedes and accompanies decisions that are significant for individual and organizational success. This workshop will improve your ability to think strategically by taking you through an iterative, four-phase cycle and providing tools, tips, ... Learn More
  • Improving Prepared Minds Skills
    The famous microbiologist Louis Pasteur advised us that “chance favors the prepared mind.” But what does it mean to have a prepared mind? In practical terms it means that you have a complete mental tool kit to deal with ... Learn More