Cultivating a positive customer experience, one interaction, one moment at a time results in service excellence. What do your customers say about your customer service today? Is it something you are proud of, or something that needs to change ... Learn More

Can you train someone to be great at customer service? Yes and No! Yes, if candidates begin with the right attitude and aptitude for service. No, if dealing with people and having a service mindset isn’t part of ... Learn More

A critical differentiator in our process is the emphasis we place on developing the leader and the team concurrently. By working through a structured process together, there is more buy-in and higher levels of mutual accountability for measurable results. ... Learn More

Cultivating Business Relationships is a practical and repeatable approach that’s easy to grab hold of and immediately use to start building collaborative relationships in the pursuit of strategic opportunities. In our programs, participants immediately apply what they are ... Learn More

Shogun Sales Management Mastery Series™ provides sales managers with the framework, insights, skills, metrics, and tools to accurately manage and monitor the performance of the organization. You will be able to effectively lead teams to optimal performance. The training ... Learn More

The Samurai Sales Mastery Blue Belt Program is a series of six sessions designed to provide the participant with the foundational principles of the Samurai Sales Mastery Program. This program is designed to be a complete sales training program ... Learn More

The Samurai Sales Mastery Series™ is a methodology deeply rooted in scientific research on human behavior, coupled with industry research and best practices in sales. The methodology adapts to an organization’s unique situation, as well as a sales ... Learn More

The courses in the Retail Management Curriculum are for store managers, independent store owners, and anyone thinking about becoming a retailer. These courses help current and potential store owners strategically apply and align business decisions within the context of ... Learn More

The courses in the Retail Associate Curriculum support basic retail fundamentals that every new retail associate needs. Whether greeting customers, stocking shelves, doing merchandising recovery, or suggestive selling the principles and skills introduced in these courses will help prepare ... Learn More

What is Magnetic Leadership? A unique opportunity to develop and hone your Leadership skills in a hands-on practical exercise where you get to put results-based leadership theory to the test, which demands strategic decision making, instant implementation and feedback. ... Learn More

Professional Techniques That Impact Your Business. There is an art to professionally and effectively dealing with callers on a daily basis. What each caller hears and in what type of tone, speaks volumes about the type of organization you ... Learn More

Become a Better Presenter. Whether your audience is small or large, this course provides practical tips that you can use to effectively convey information. The six-hour workshop is designed for anyone – veteran or novice – who wants to learn effective ... Learn More

Make Preparation Your Key to Virtual Classroom Success. The virtual classroom is now becoming a standard when on-site gatherings are not possible or not practical. How will you keep your distant audience engaged? Capture and engage your audience through ... Learn More

An Essential Course for Business Professionals. In the 21st century, there are a greater variety of communication choices than ever before. Yet, the basics of communication — purpose, structure, and etiquette — still hold true! Drake Resource Group offers a comprehensive ... Learn More