Cultivating a positive customer experience, one interaction, one moment at a time results in service excellence. What do your customers say about your customer service today? Is it something you are proud of, or something that needs to change ... Learn More

Can you train someone to be great at customer service? Yes and No! Yes, if candidates begin with the right attitude and aptitude for service. No, if dealing with people and having a service mindset isn’t part of ... Learn More

Living Locally, Working Globally Are you juggling late night and pre-dawn meetings to accommodate team members around the world? Do you wish Outlook Calendar could show more than 2 time-zones at once? If “Name That Accent” were a game show ... Learn More

Earning a Seat at the Table: Selling to C-Suite Executives - Webinar Recording Mastermind for Managers - A Virtual Event [Scroll down for the recording link] Do you know the number one reason why C-Suite executives are willing to ... Learn More

The Samurai Sales Mastery Blue Belt Program is a series of six sessions designed to provide the participant with the foundational principles of the Samurai Sales Mastery Program. This program is designed to be a complete sales training program ... Learn More

The Sales Mastermind Series is a series of 10 webinars designed to provide the participants with skills, tips, techniques, and coaching that will support their current sales activities and increase their effectiveness. The session topics are: 1. Opening Warm Doors 2. Networking ... Learn More

Accountability for Results offers a systematic way for leaders at all levels to help individuals and teams accept responsibility to plan and complete tasks at the expected performance level. Teams benefit by having the structure to work to their ... Learn More

A Strange, But Effective Way to Get Leads on LinkedIn -Webinar Recording Mastermind for Managers - A Virtual Event Scroll down for webinar recording When you use LinkedIn does it feel like an effective process or a burdensome project? ... Learn More

Millennials Rising: 7 Ways to Prepare the Next Great Generation - Webinar Recording Available Now! [50 mins.] Scroll down to click on the recording link. Presented by Sue Drake of Drake Resource Group. The first Millennials graduated college in 2002, and entered ... Learn More

Make Preparation Your Key to Virtual Classroom Success. The virtual classroom is now becoming a standard when on-site gatherings are not possible or not practical. How will you keep your distant audience engaged? Capture and engage your audience through ... Learn More