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  • All Aboard the Customer Experience Express! Recruiting Employees with Service Attitude and Aptitude
    Can you train someone to be great at customer service? Yes and No! Yes, if candidates begin with the right attitude and aptitude for service. No, if dealing with people and having a service mindset isn’t part of ... Learn More
  • Sextant Business Navigation System
    High performance organizations achieve excellence in four disciplines: strategy, organization, operations, and accountability. The Sextant Company provides coaching to help leaders master these disciplines using a proprietary process for planning and implementation. In this process, functional leaders and key ... Learn More
  • Shogun Sales Management Mastery Series
    Shogun Sales Management Mastery Series™ provides sales managers with the framework, insights, skills, metrics, and tools to accurately manage and monitor the performance of the organization. You will be able to effectively lead teams to optimal performance. The training ... Learn More
  • Telephone Skills
    Professional Techniques That Impact Your Business. There is an art to professionally and effectively dealing with callers on a daily basis. What each caller hears and in what type of tone, speaks volumes about the type of organization you ... Learn More
  • Communicating For Impact
    An Essential Course for Business Professionals. In the 21st century, there are a greater variety of communication choices than ever before. Yet, the basics of communication — purpose, structure, and etiquette — still hold true! Drake Resource Group offers a comprehensive ... Learn More