Subscription-based and other e-learning platforms can be applied to address some needs for the employees of an organization to further their job retention, introduce new skills, develop a successful onboarding process and more. Just like e-learning can be applied for these reasons, it can also be helpful to confront known causes of conflict and help make strides to prevent harmful predicaments leading to conflict in the workplace.
To thwart any initial conflicts due to uncertainty about one’s responsibilities on the job, e-learning applications can be used to provide clarity. Utilizing competency-based training ensures an organization is staffing employees capable of doing their job while closing any skill gaps their team may have. Providing online quizzes and offering scenarios to gauge critical problem-solving skills can be completed confidentially and provide insight for facilitators on which employees, if any, could benefit from more training. They then can see if said employee may be better suited for another position, thus, reducing the probability of conflict.
E-learning can also be effective when establishing a baseline for a team’s position on projects. Presenting specific questions for the team (“When you are confused about an objective, how do you address this?”) to be answered discretely and combined as a group response can help set the tone for expectations and group work ethic. After a course is complete, the group can come to a consensus on what is necessary for them to be successful and establish best practices for executing projects. The team will be equipped to handle situations and work effectively together.
Building and encouraging trust between employees can also benefit a team’s conflict resolution skills. E-learning platforms offering collaborative opportunities among colleagues can fulfill this need while educating learners as they attain new skills. According to Lee Johnsen, Principal and Founder of Partners in Development, a consulting firm specializing in management and interaction of virtual teams, “The more team members must rely on one another to complete their tasks, the higher the degree of reliance. Team member confidence influences the frequency and nature of communications, levels of trust, decision making, and conflict resolution.”
Subscription-based and other e-learning tools can satisfy some needs for employees on their path to increase fluency of principles while cultivating a harmonious work environment. When all the necessary steps are taken, and the appropriate lessons are applied, conflict resolution comes naturally. With the right training, even virtual teams, with the potential to get lost in translation, are equipped to prevent and resolve any conflicts that threaten their work environment.